Frequently Asked Questions
Is DentallManager a patient administration system (PMS)?
No. DentallManager is a practice-management layer that works alongside your existing patient management system, such as Exquise, Oase or Simplex. Patient records, the calendar and invoicing remain in that system.
Do I need to migrate patient data to get started?
No. Because DentallManager doesn't keep patient records, no migration of patient data is needed. You only set up your practice, team and settings.
Does DentallManager work on my phone?
Yes. There's a free app for Android and iOS. With it you can also view your schedule and reports on the go.
Is there a helpdesk?
Yes, and it's free. If you get stuck, the helpdesk can help you at info@dentallmanager.nl.
I've forgotten my password. What now?
You can fix this yourself. On the login screen click Wachtwoord vergeten? (Forgot password?), enter your email address and click Verstuur wachtwoord herstel link (Send password reset link). The login and reset screens are shown in Dutch even if you use the app in English, so those buttons are quoted as they appear. You'll receive an email with a link that lets you create a new, personal password. If it doesn't work, the free helpdesk will help you further. See Login and security.
What language does DentallManager work in?
The content, such as protocols and the knowledge base, is in Dutch. Part of the menus in the software is in English.
Who can see my employment file?
That depends on roles and permissions. You view your own file via My employment file. On sensitive pages, such as the employment file, DentallManager asks for your password again.
Does DentallManager come with protocols?
Yes. DentallManager is delivered pre-filled with protocols based on the latest guidelines, so you don't start from zero.
Can I decide for myself who can see what?
Yes. Via Settings → Access rights you configure roles and permissions, per section and, if desired, per location.
How do I report a malfunction?
Click Quick Actions in the top right and choose the report that fits, for example an equipment malfunction. Anyone on the team can submit a report.
Can I store documents securely?
Yes. You store documents and protocols in a secured cloud environment, with folder security at different levels.
Does DentallManager work for a practice with multiple locations?
Yes. You set up locations yourself via Settings and view schedules and permissions per location.
Where do I start if I'm new?
Follow the steps in Getting Started: logging in, viewing your dashboard, completing your profile and submitting your first request.
Can't figure it out? Contact the free helpdesk at info@dentallmanager.nl.